Do you offer a Discount?
Rentals over 4 weeks in length get 1 week free for every 4 weeks booked. We currently don’t offer a discount for the amount of trackers booked.
Are batteries included?
We do not supply our trackers with batteries, we recommend you use Energizer Lithium AAA batteries as we find they last the longest in these trackers. You can get them on Amazon here https://amzn.to/2O8Jgrn
When will I receive my tracker?
Trackers are normally posted 2 days before the rental is due to start. We only guarantee that they arrive on the first day of rental, so if you are concerned it wont arrive on time, just add a days rental to the beginning of your booking.
Whats the benefit of the Live Route Tracking for £5?
The standard tracking page you get only shows a series of dots on the map where you have been if you use the tracking function of the Gen3.
The Live Route Tracking option allows you to send us a GPX file of the route you are doing. We then create a special page where your friends and family can track you on the actual route you are following, See here for an example.
Do I have to pay the subscription fees?
No, these are included in the rental.
Are postage costs included?
We pay the outward postage cost, you pay the return postage costs.
Is there any setup required?
No, we do all the setup for you. Just insert you batteries and you are good to go.
How do you use the Gen3 Spot Tracker?
To start tracking, press and hold the power button to turn it on. Then press and hold the tracking button (the one with the shoe print on it) until the lights start to flash. This will now send a track marker every 5 minutes. Remember you need to stop and start tracking at least once every 24 hours or tracking will stop. The best way to do this is to turn the device off.
To activate any of the other buttons the same applies, press and hold until lights flash, normally around 1 second. Only press the SOS button in a real emergency and you cant sort yourself out any other way as this will call the emergency services.
Do you rent outside of the UK?
Yes we do, we can post to anywhere within the EU. We just charge an extra fee of £8 to cover the extra postage costs.
What is your cancellation policy?
You have the right to cancel your booking under the following conditions:
- Up to 60 days prior to booking – 100% Refund
- Between 60 and 30 days prior to booking – 50% Refund
- Between 30 days prior and the start of the booking – No Refund
Can you change the tracking interval?
No, tracking is set to 5 minute intervals.
Is the tracker insured during the rental?
No, the tracker is your responsibility during the rental and if you are concerned about it getting lost or damaged, you will need to insure it yourself.
Do you offer the advanced tracking and GEOS upgrades?
Unfortunately this is not something we can offer.
As far as GEOS is concerned, you should always make sure you have insurance that will cover you for the type of activity you are doing anyway.
Do I have to sign a rental agreement?
When you book you will have to tick a box that says you agree to our Rental Agreement. This acts as a digital signature to say you agree to our terms.
Here at Spot Tracker Rental and No Worries IT Services we take your privacy seriously and will only use your personal information to administer your account and to provide you with the products and services you have requested from us.
We will never share you information with any other parties.