Do you offer a Discount?
Do you charge late fees if the tracker is returned late?
We allow 3 days for the return of trackers back to us. If you don’t think you will be able to make this, please add some extra days to your booking.
If posting from outside the UK, you will need to add any extra days to your booking to cover any extra return postage time.
Late fees are £10 per day, these are charged from the 4th Day.
Are batteries included?
We do not supply our trackers with batteries, we recommend you use Energizer Lithium AAA batteries as we find they last the longest in these trackers. You can purchase them during your booking or supply your own.
When will I receive my tracker?
Whats the benefit of the Live Route Tracking for £5?
The Live Route Tracking option allows you to send us a GPX file of the route you are doing. We then create a special page where your friends and family can track you on the actual route you are following, See here for an example.
Do I have to pay the subscription fees?
Are postage costs included?
Is there any setup required?
How do you use the Gen3 Spot Tracker?
To start tracking, press and hold the power button to turn it on. Then press and hold the tracking button (the one with the shoe print on it) until the lights start to flash. This will now send a track marker every 5 minutes. Remember you need to stop and start tracking at least once every 24 hours or tracking will stop. The best way to do this is to turn the device off.
To activate any of the other buttons the same applies, press and hold until lights flash, normally around 1 second. Only press the SOS button in a real emergency and you cant sort yourself out any other way as this will call the emergency services.
Do you rent outside of the UK?
Yes we do, we can post to anywhere within the EU. We just charge an extra fee of £8 to cover the extra postage costs. You will also need to add any days required for extra postage time.
What is your cancellation policy?
- Up to 60 days prior to booking – 100% Refund
- Between 60 and 30 days prior to booking – 50% Refund
- Between 30 days prior and the start of the booking – No Refund
Can you change the tracking interval?
Is the tracker insured during the rental?
Do you offer the advanced tracking and GEOS upgrades?
As far as GEOS is concerned, you should always make sure you have insurance that will cover you for the type of activity you are doing anyway.
Do I have to sign a rental agreement?
Here at Spot Tracker Rental and No Worries IT Services we take your privacy seriously and will only use your personal information to administer your account and to provide you with the products and services you have requested from us.
We will never share your information with any other parties.